AMA Workshops
Business Ethics Skills Workshop

Overview

A company's ethics will determine its reputation. Good business ethics are essential for the long-term success of an organization. Implementing an ethical program will foster a successful company culture and increase profitability. Developing a Business Ethics program takes time and effort, but doing so will do more than improve business, it will change lives. A company's ethics will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company's ethics are developed. It is a two-way street; the influence goes both ways, which makes understanding ethics a very important part of doing business today. Ethics is very important, as news can now spread faster and farther than ever before.

Objectives

By the end of this program participants will be able to:
  • Define and understand ethics.
  • Understand the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Learn how to make ethical decisions and lead with integrity.
Coaching Skills

Overview :


Coaching has always been effective performance management tools that assist leaders to
develop their staff to achieve their potential and make sure that they are on plan to achieve
their goals. Recently, Coaching and empowerment have taken on additional significance as
a talent development and knowledge retention tool. Effective coaching and empowerment
program will ensure the continued success of the organization. For managers and leaders,
effective coaching and empowering skills can enhance their team’s knowledge, skills, and
morale and thus lead to being at their peak performance. This Coaching and empowerment
workshop will equip participants to enhance their ability to develop people’s potential,
bring them back on track in case of deviation, sharpen their saws and encourage them to
exceed their own expectations and thereby enable them to fulfill both organizational and
personal goals.

Objectives : 


 Identify the difference between coaching, mentoring, and training
 Recognize the qualities and skills of an effective coach
 Empower and Stimulate individuals to higher level performance
 Apply coaching skills in real-life workplace situations
 Promote an open, flexible, and confident coaching relationship with staff
 Identify the difference between coaching, mentoring, and training
 Recognize the qualities and skills of an effective coach
 Empower and Stimulate individuals to higher level performance
 Apply coaching skills in real-life workplace situations
 Promote an open, flexible, and confident coaching relationship with staff

Emotional Intelligence

Overview
Emotional intelligence is the ability to understand and manage your own emotions, and those of the
people around you. All people need to understand how others feel and think to be able to run their
professional and personal lives. To know one’s self and manage it is the first step to build a team and
lead it. Understanding emotions gives people a new lens to view the world.

Objectives
 Understand what is emotional Intelligence
 Assess self-awareness , self-regulation and self-motivation
 Know different motivation theories
 Establish standards and norms of communication
 Foster collaboration in teams
 Discover ways to promote positive thinking in the workplace and among team members

High Stake Communication

Overview

Whenever you’re not getting the results, you’re looking for, it’s likely a crucial conversation is keeping you stuck.
Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship

—whatever the issue— if you can’t talk honestly with nearly anybody about almost anything, you
can expect poor results. This workshop introduces a model for talking when the
stakes are high, emotions run strong and opinions vary. The model shares
steps for before, during and after the dialog to produce actions and results. Throughout the training, participants
will have the opportunity to apply Crucial Conversations principles and
skills to real life challenges.

Objectives

By the end of this program participants will be able to:
 stay focused on what you really want
 make it safe to talk about almost anything
 stay in dialog when you’re angry, scared or hurt
 listen when others blow up or clam up
 Being influential without being forceful
 Handle different types of challenging conversation to reach result

HR for Non HR

Overview :


One of the most important functions of any organization is the Human Resource team. They are the
backbone of the organization’s sustainability and competitive advantage. In our knowledge-based
economies, people are any organization’s key asset and the main role for any human resource team is to
make sure that their organization values and develops that asset. Without motivated and engaged
employees, the best business plans and strategy will fail.

Objectives :


 explain the key stages of the employee life-cycle (from pre-recruitment to post termination) and
the associated underpinning legal obligations of employers and rights of employees
 Understand how HR contribute to organizational success
 Identify the importance of employee engagement and managing the ‘psychological contract’
 understand different legal responsibilities towards employees
 Identify means of establishing employee performance standards and subsequently monitor and
review that performance.

Lean Process And Six Sigma Workshop

Overview

Six Sigma is a data-driven approach for eliminating defects and waste in any business process. You can compare Six Sigma with turning your water faucet and experiencing the flow of clean, clear water. Reliable systems are in place to purify, treat, and pressure the water through the faucet. That is what Six Sigma does to business: it treats the processes in business so that they deliver their intended result.

Our Lean Process And Six Sigma workshop will provide an introduction to this way of thinking that has changed so many corporations in the world. This workshop will give participants an overview of the Six Sigma methodology, and some of the tools required to deploy Six Sigma in their own organizations.

Objectives

By the end of this program participants will be able to:

  • Develop a 360 degree view of Six Sigma and how it can be implemented in any organization.
  • Identify the fundamentals of lean manufacturing, lean enterprise, and lean principles.
  • Describe the key dimensions of quality – product features and freedom from deficiencies
  • Develop attributes and value according to the Kano Model
  • Understand how products and services that have the right features and are free from deficiencies can promote customer satisfaction and attract and retain new customers.
  • Describe what is required to regulate a process
  • Give examples of how poor quality affects operating expenses in the areas of appraisal, inspection costs, internal failure costs, and external failure costs
  • Using basic techniques such as DMAIC and how to identify Six Sigma Projects
  • Use specific criteria to evaluate a project
  • Discover root causes of a problem
Negotiation Skills Workshop

Overview

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered.
This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. Although people often think of boardrooms, suits, and million dollar deals when they hear the word “negotiation,” To be skilled in negotiation worth money for you and your
employment

Objectives

By the end of this program participants will be able to:
 Understand the types of negotiations, the phases of negotiations, and the skills needed for
successful negotiating
 Apply negotiating concepts: WATNA, BATNA, WAP, and ZOPA
 Lay the groundwork for negotiation
 Identify what information to share and what to keep to yourself
 Understand basic bargaining techniques
 Apply strategies for identifying mutual gain
 Understand how to reach consensus and set the terms of agreement
 Deal with personal attacks and other difficult issues
 Use the negotiating process to solve everyday problems
 Negotiate on behalf of someone else

Microphone Workshop

Overview

In today’s dynamic world where communication is the key to success, having the skills required
for effective public speaking, structuring a presentation, building credibility, and using powerful
presentation skills to sell an idea are essential. Learning how to use your voice and gestures to
create strong, lasting impressions is what differentiates the good from the great. Effective
speakers and presenters today possess the skills to bond with their audience, and can
comfortably handle formal speeches & presentations. Presenters must gain the skills to take
control of any environment in which they are tasked to speak. Whether delivering
presentations to external or internal audiences, creating the right impression can be a hard
task.
This interactive workshop enables the participants to develop their skills to ensure their
presentations are engaging, professional, and well structured. Video recording is used to review
presentations and participants receive constructive feedback throughout the workshop to help
them improve their presentation skills.

Who will benefit?

This workshop is specially designed for participants who would like to give powerful
presentation that leaves an impact

Objectives

By the end of this program participants will be able to:
 Get introduced to the characteristics of a good presenter
 Use different tools to plan & prepare for a presentation
 Structure the presentation and practice presenting it
 Use questioning techniques & active listening while presenting
 Use techniques to effectively open & conclude a presentation
 Identify the difference between a presentation and public speech
 Use techniques to grab attention during a public speech

Personal Productivity Workshop

Overview

Most people find that they wish they had more time in a day. This workshop will show participants how to organize their lives and find those hidden moments. Participants will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity.

Personal Productivity is a goal most of us have. Through this workshop your participants will be on the right track in achieving that goal. Some people blame everything that goes wrong in their life on something or someone else, but through this workshop your participants will take ownership and begin to lead a more productive life.

Objectives

By the end of this program participants will be able to:

  • Set and evaluate SMART goals
  • Use routines to maximize their productivity
  • Use scheduling tools to make the most of their time
  • Stay on top of their to-do list
  • Start new tasks and projects on the right foot
  • Use basic project management techniques
  • Organize their physical and virtual workspaces for maximum efficiency
  • Take back time from e-mail and handheld devices
  • Beat procrastination
It is About Time Workshop

Overview

Most people, feel like they have too much to do and not enough time. They blame lack of Time for their poor finances, stress, and workload for Not achieving their goals. You need time to get what you want out of life. Through right time management, you can “Create” the time you need, and not just wait for it to come. In the Time Management and Goal setting workshop you will change your mindset and life style through hand-on experience in the training room.

Objectives

By the end of this program participants will be able to:
o Understand the key concepts of time manage and their importance
o Apply different techniques to overcome time management challenges
o Know how to put A SMART goal
o Understand different of models of priority-setting
o Apply effective strategies to overcome procrastination
o Practice number of routines for pro-activity and self-motivation.

Attention Management Workshop

Overview :

Attention Management Workshop is part of AMA Personal Development Workshops

A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Your participants will be more efficient at their job, make fewer mistakes, and overall be more productive.

Attention Management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals. Your participants will gain valuable insight and strategies into what it takes to be more attentive and vigilant.

Objectives : 

  • Define and understand attention management.
  • Identify different types of attention.
  • Create strategies for goals and SMART goals.
  • Be familiar with methods that focus attention.
  • Put an end to procrastination.
  • Learn how to prioritize time.
  • Increased productivity
  • Increased job satisfaction
Administrative Support Skills

Overview

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This workshop will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.
In the Administrative Support course, participants will learn the core skills that will help them use their resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

Objectives

By the end of this program participants will be able to:
• Getting Organized
• Manage their time more effectively
• Prioritize their time so they can get it all done.
• Complete Special Tasks
• Verbal Communication Skills
• Non-Verbal Communication Skills
• Empowering Yourself
• Deal better with their managers
• Taking Care of Yourself is a priority

Business Writing Workshop

Overview

We all know what good writing is. It’s the novel we can’t put down, the poem
we never forgot, and the speech that changes the way we look at the world.
Good writing is the memo that gets action and the letter that says what a phone
call can’t.
In business writing, the language is concrete, the point of view is clear, and the
points are well expressed. Good writing is hard work, and even the best writers
get discouraged. However, with practice you can feel more confident about your
own writing. This two-day workshop will give participants the tools to become
better writers.

Who will benefit?

This workshop is a highly interactive and practical training session suitable for all levels of
staff who desire to acquire the skills of professional written style and effective written
communication.

Objectives

By the end of this program participants will be able to:
 Understand the value of good written communication
 How to plan, structure and organize your written documents
 Write and proofread your work so it is clear, concise, complete, and correct
 Understand the proper format of business letters, e-mails and memo

Communication Skills

Overview

Unless we have studies the Communication Art most
of us tend to operate on instinct when we deal with
others. In communication skills workshop you will
become more aware of the ART of Communication,
understand situational communication and have the
opportunity to practice effective communication
techniques through oral and written channels. In
Communication skills workshop, you learn to interact
effectively with different communication styles and
provide them with the proper feedback. It will assist
you to enhance professional and personal relationship
with work-mates, family and friends.

Objectives

By the end of this program participants will be able to:
 Understand the process of communication and different communication concepts
 Demonstrate powerful communication techniques in listening and speaking
 Effectively ask questions and make requests
 Give constructive feedback to reach optimum results
 Recognize different communication styles and interact with them efficiently
 Communicate a professional written message

Critical Thinking Skills Workshop

Overview

We live in a knowledge based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.
Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

Objectives

By the end of this program participants will be able to:

  • Understand the components of critical thinking
  • Utilize non-linear thinking
  • Use logical thinking
  • Recognize what it means to be a critical thinker
  • Evaluate information using critical thinking skills
  • Identify the benefits of critical thinking
  • Revise perspective, when necessary
  • Comprehend problem solving abilities
Employee Motivation Workshop

Overview

When you think of staff motivation, many things may come to mind: more money, a bigger office, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.
The Employee Motivation workshop will give participants several types of tools to become a great motivator, including goal setting and influencing skills. Participants will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Objectives

By the end of this program participants will be able to:

  • Defining motivation, an employer’s role in it and how the employee can play a part
  • Identifying the importance of Employee Motivation
  • Identifying methods of Employee Motivation
  • Describing the theories which pertain to Employee Motivation – with particular reference to psychology
  • Identifying personality types and how they fit into a plan for Employee Motivation.
  • Setting clear and defined goals.
  • Identifying specific issues in the field, and addressing these issues and how to maintain this going forward.
Positive Thinking

Overview

Module One: Getting Started

  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives

Module Two: Understanding Anger

  • The Cycle of Anger
  • Understanding Fight or Flight
  • Common Myths About Anger

Module Three: Do"s and Don"ts

  • Unhelpful Ways of Dealing with Anger
  • Helpful Ways of Dealing with Anger

Module Four: Gaining Control

  • A Word of Warning
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Blowing off Some Steam

Module Five: Separate the People from the Problem

  • Objective vs. Subjective Language
  • Identifying the Problem
  • Using "I" Messages

Module Six: Working on the Problem

  • Using Constructive Disagreement
  • Negotiation Tips
  • Building Consensus
  • Identifying Solutions
 

Module Seven: Solving the Problem

  • Choosing a Solution
  • Making a Plan
  • Getting it Done

Module Eight: A Personal Plan

  • Understanding Hot Buttons
  • Identifying Your Hot Buttons
  • A Personal Anger Log

Module Nine: The Triple A Approach

  • Alter
  • Avoid
  • Accept

Module Ten: Dealing with Angry People

  • Understanding the Energy Curve
  • De-Escalation Techniques
  • When to Back Away and What To Do Next

Module Eleven: Pulling it All Together

  • Process Overview
  • Putting it Into Action

Module Twelve: Wrapping Up

  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Smart Manager Formula Workshop

Overview

Being a “good” manager cannot guarantee success these days – only by being the best of the best, will you make an impact on your department, your company and your industry? In every organization, all around the world you find people who are promoted to managerial positions because of their technical skills only. Without formal managerial training, organizations may suffer from the effects of trial and error approaches and many managerial misconceptions. Most importantly, bad management practices are repeated until they become habits and “company culture”. What makes the difference between ‘good’ and ‘excellent’?

The Middle Management training program will empower you as a manager to acquire core functions and skills to be a successful manager to leads the future.

Objectives

By the end of this program participants will be able to:

  • Perform key roles of managers from different perspectives
  • Understand the relation between the organization objectives and the indivdual role of the manager
  • Plan effeciently through accurate goal setting
  • Plan effectively through accurate financial planning
  • Use time management tools to organize and protrize tasks
  • Lead teams and communicate objective by using effective coaching
  • Delegate tasks and measure results by using ssigning the right task to the right person
  • Use different motivators to motivates all team members
  • Apply effective control system through making the right decisions
Social Media in the Workplace Workshop

Overview

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is alright to share and what should not be sent out.

Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with SMS (texting.) Social media channels are becoming the main form of communication and your participants will realize how Social media and the Workplace can work together.

Objectives

By the end of this program participants will be able to:

  • Learn the meaning of social media
  • Learn different ways social media is used and altered
  • Build and maintain a social media policy
  • Keeping your social media secure
  • Establishing rules for the social media the company posts
  • Discover the benefits and pitfalls of using social media
Train the Trainer Workshop

Overview

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you'll want to be prepared for the training that you do. Your participants will begin the process of becoming trainers themselves, and understand that training is a process where skills, knowledge, and attitudes are applied.

The Train-The-Trainer workshop will give all types of trainer's tools to help them create and deliver engaging, compelling workshops that will encourage trainees to come back for more. Skills such as facilitating, needs analyses, understanding participant’s needs, and managing tough topics will give your trainees what the need to become a trainer themselves.

Objectives

By the end of this program participants will be able to:

  • Define training, facilitating, and presenting
  • Understand how to identify participants’ training needs
  • Create a lesson plan that incorporates the range of learning preferences
  • Create an active, engaging learning environment
  • Develop visual aids and supporting materials
  • Manage difficult participants and tough topics

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